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Server Connection Issue
posted in Q/A Help
1
#1
0 Frags +

So this happens every once in a while when I'm in a server. I recently moved and my internet has changed from a wired connection on Verizon to a wireless connection (on-board WiFi card) on Comcast. I am not able to set up a wired connection in my situation.

My movement and all other player movement freezes up on my client, as if there was a pause in a comp match, but I'm able to look around. I still can hear any in-game voice chat and receive in-game chat messages, and there are no other connection issues across any other apps. If I quit the server and attempt a reconnect, it is stuck on "Connecting to Server" and fails after 4 retries. I am able to connect to other servers.

Occasionally I've been able to fix this by exiting steam, disconnecting from my wifi and reconnecting, then rebooting Steam and TF2. Sometimes this doesn't even work and I have to reboot my PC, which typically does the trick and I can reconnect to the server, but there's been multiple occasions where the same issue happens within minutes.

YT vid demonstrating this issue:

https://youtu.be/AJWOd2dHF6k

Idk if it could possibly be a factor or if it's just coincidence, but I seem to recall not having this issue when I'm not recording demos.

So this happens every once in a while when I'm in a server. I recently moved and my internet has changed from a wired connection on Verizon to a wireless connection (on-board WiFi card) on Comcast. I am not able to set up a wired connection in my situation.

My movement and all other player movement freezes up on my client, as if there was a pause in a comp match, but I'm able to look around. I still can hear any in-game voice chat and receive in-game chat messages, and there are no other connection issues across any other apps. If I quit the server and attempt a reconnect, it is stuck on "Connecting to Server" and fails after 4 retries. I am able to connect to other servers.

Occasionally I've been able to fix this by exiting steam, disconnecting from my wifi and reconnecting, then rebooting Steam and TF2. Sometimes this doesn't even work and I have to reboot my PC, which typically does the trick and I can reconnect to the server, but there's been multiple occasions where the same issue happens within minutes.

YT vid demonstrating this issue:
[youtube]https://youtu.be/AJWOd2dHF6k[/youtube]

Idk if it could possibly be a factor or if it's just coincidence, but I seem to recall not having this issue when I'm not recording demos.
2
#2
0 Frags +

Additional info: I've talked with someone else who reported having this issue and we've narrowed it down to likely having something to do with the wireless card. They've had the same issue occur when they weren't recording demos and have a different ISP than me.

My Wi-Fi card is an Intel 6E AX210 (MoBo integrated).

Additional info: I've talked with someone else who reported having this issue and we've narrowed it down to likely having something to do with the wireless card. They've had the same issue occur when they weren't recording demos and have a different ISP than me.

My Wi-Fi card is an Intel 6E AX210 (MoBo integrated).
3
#3
0 Frags +
NeoTenicwe've narrowed it down to likely having something to do with the wireless card

Nope, certainly not that.

It's most likely an issue with the server you're playing on (perhaps caused by plugins), unless you experience it on all servers.

[quote=NeoTenic]we've narrowed it down to likely having something to do with the wireless card[/quote]
Nope, certainly not that.

It's most likely an issue with the server you're playing on (perhaps caused by plugins), unless you experience it on all servers.
4
#4
0 Frags +

I only really play on pugs (so servme servers) and a few select community servers, so it would be hard to judge whether it applies to "all" servers, but it has happened on pretty much any server I've been on at one point or another. Additionally, this problem is only client-side. Nobody else I'm playing with experiences any issue, so I feel like it can't be a server problem.

I only really play on pugs (so servme servers) and a few select community servers, so it would be hard to judge whether it applies to "all" servers, but it has happened on pretty much any server I've been on at one point or another. Additionally, this problem is only client-side. Nobody else I'm playing with experiences any issue, so I feel like it can't be a server problem.
5
#5
0 Frags +

It's hard to imagine it being a network issue when chat still works while you're frozen, voice chat still works while you're frozen, and you can connect to other servers fine. It's possible that large packets aren't making it somewhere along the way due to MTU issues or similar, but that point is definitely not at your wireless card.

It's hard to imagine it being a network issue when chat still works while you're frozen, voice chat still works while you're frozen, and you can connect to other servers fine. It's possible that large packets aren't making it somewhere along the way due to MTU issues or similar, but that point is definitely not at your wireless card.
6
#6
2 Frags +

Next time it happens, try to get a screenshot/recording of net_graph 4, whether or not it's a network issue should be readily apparent from that.

Next time it happens, try to get a screenshot/recording of net_graph 4, whether or not it's a network issue should be readily apparent from that.
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